TQM Applicability (Module #2) - TQM Activity and Customers - Intermediate - 3 Sessions
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TQM is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational objectives. TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is Do the right things, right the first time, every time.
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